Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 6.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare for system implementation

1.1 Review required project and system development documentation

1.2 Determine organisational culture and document potential risks during implementation phases

1.3 Identify implementation options and constraints, and select required approach in consultation with stakeholders

1.4 Develop and document detailed implementation plan and training plan, and obtain sign-off from required personnel

1.5 Oversee creation of system user documentation guidelines and obtain sign-off from required personnel

1.6 Oversee preparation of operations documentation guidelines and obtain sign-off from required personnel

2. Manage organisational change

2.1 Submit system implementation plans to required personnel

2.2 Establish necessary support structures

2.3 Obtain plan sign-off from required personnel

3. Coordinate release management

3.1 Establish and confirm release management roles and responsibilities according to implementation plan

3.2 Determine release configuration items, including production system software, hardware and capacity changes required, and compile a request for change

3.3 Oversee creation of required test environment according to organisational requirements

3.4 Establish ongoing monitoring procedure to cover post-release warranty period

3.5 Undertake required data conversion activities

4. Manage acceptance testing

4.1 Review results of system test and confirm acceptance test entry criteria are met

4.2 Confirm test environment and ICT configuration management processes meet solution requirements and organisational standards

4.3 Oversee acceptance testing and collation of results

4.4 Confirm test results meet acceptance test exit criteria and obtain sign-off

5. Manage user training

5.1 Undertake and document training needs analysis

5.2 Review training plan and schedule and include required additional activities

5.3 Oversee preparation of training materials and confirm user training is conducted

6. Release system to production

6.1 Develop action plan and checklist for release activities according to task requirements and required deadlines

6.2 Create and document rollback strategy and plan to guide rollback of changes if required

6.3 Prepare communication to inform users of possible interruption to service due to the release

6.4 Manage installation of new release into production and confirm performance of operational verification tests and rollback changes if necessary

6.5 Review and update service level agreements (SLAs) and disaster recovery plan

SKILL 

DESCRIPTION 

Oral communication

• Uses required language and style, and effective listening, questioning and summarising skills when presenting complex ideas, requirements and results to stakeholders

Reading

• Interprets and analyses complex textual information to ensure that all requirements are identified, understood and addressed

Writing

• Develops documentation presenting ideas, requirements and test results using appropriate structure, layout and relevant language

Planning and organising

• Operates from a broad conceptual plan, developing the operational detail in stages, regularly reviewing priorities and performance during implementation, and identifying and addressing issues
• Develops flexible plans for complex, high-impact activities with strategic implications that involve a diverse range of stakeholders with potentially competing demands when preparing for system implementation
• Sequences and schedules complex activities, monitors implementation and manages relevant communication when managing organisational change, coordinating release management, managing testing, user training and release of system to production

Problem solving

• Uses nuanced understanding of context to recognise anomalies and subtle deviations to normal expectations, focusing attention and remedying problems as they arise

Self-management

• Uses systematic, analytical processes in complex, non-routine situations, setting goals, gathering relevant information, and identifying and evaluating options against agreed criteria

Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 6.0.